Shipping Policy

Last updated: August 19, 2025

We ship portable cooling products across the EU and selected non-EU locations with tracking on every order. Delivery time depends on stock location (EU warehouse vs. global warehouse) and the destination.

Order Processing

• Processing time: 1–2 business days (Mon–Fri, excluding holidays).
• Orders placed after 12:00 CET are processed the next business day.
• Multi-item orders may ship in separate parcels to reduce delivery time.

Estimated Delivery Times

Times below exclude the 1–2 business day processing window. Estimates are shown in business days.

Destination	From EU Warehouse	From Global Warehouse
EU Countries	3–7 business days	7–15 business days
UK / EEA (non-EU)	4–8 business days	8–15 business days
Other Regions	—	10–20 business days

Note: Delivery to remote areas and islands may take longer.

Shipping Fees

• Rates are calculated at checkout based on destination and parcel weight/size.
• Occasional promotions (e.g., free shipping thresholds) will be clearly shown at checkout.

Tracking & Notifications

• A tracking number is emailed when your parcel ships. Tracking may take 24–72 hours to activate.
• If your tracking shows no update for more than 7 business days (EU) or 12 business days (global), contact us and we will investigate.

Customs, VAT & Duties

• Applicable taxes are displayed at checkout where available.
• For shipments from outside the EU, local VAT and/or customs duties may be charged by the carrier upon import. These charges are the customer’s responsibility.

Address Changes & Cancellations

• We can modify or cancel an order within 2 hours of placement. After dispatch, changes are no longer possible.
• Please ensure the delivery address and phone number are accurate. Undeliverable parcels (wrong address, no response) may be returned or disposed of by the carrier per local policy.

Lost, Delayed or Damaged Parcels

• Lost/No movement: If an EU parcel shows no movement for 15 business days from dispatch (or 30 business days for non-EU), we will reship or refund.
• Damaged on arrival: Contact us within 7 days of delivery with clear photos of the product and packaging. We will arrange a replacement or refund depending on stock availability.
• Delayed parcels: While shipping delays caused by carriers, customs, or local disruptions are outside our control, we will support you in resolving the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please reach out to our support team at info@dartelinax.com.