Refund policy

Returns & Refunds Policy

Last updated: August 19, 2025

We want you to love your purchase. If something isn’t right, you can return most items within 30 days of delivery for a refund or exchange.

Eligibility

  • Initiate the return within 30 days of the delivery date.
  • Item must be in like-new condition, with original packaging, accessories, manuals, and tags.
  • Provide the order number and (for defective items) photos or video showing the issue.

Non-Returnable Items

  • Gift cards and store credits.
  • Clearance or “final sale” items (if labeled as such on the product page).
  • Used items with excessive wear, missing parts, or signs of misuse.

How to Start a Return

  1. Email info@dartelinax.com with your order number and reason for return.
  2. We’ll reply within 2–3 business days with return instructions and the correct return address (EU or global hub).
  3. Pack the item securely. Include all accessories and the RMA (if provided).

Return Shipping Costs

  • Defective, damaged, or wrong item received: We cover the return or offer a free replacement/refund.
  • Change-of-mind returns: Customer pays return shipping. We recommend a tracked service.
  • No restocking fee for standard returns within the 30-day window.

Exchanges

  • For faster service, place a new order and return the original for a refund, or request a direct exchange (subject to stock availability).

Refunds

  • Refunds are issued to the original payment method after the return is received and inspected.
  • Processing time: 3–5 business days after we receive the return; your bank may take an additional 5–10 business days to post the credit.
  • Original shipping fees (if any) are non-refundable unless the return is due to our error or a defective item.

Order Cancellations

  • We can cancel or modify orders within 2 hours of purchase. After dispatch, please use the standard return process.

Items Damaged in Transit / DOA

  • Contact us within 7 days of delivery with photos of the damage and package. We will arrange a replacement or refund promptly.

Warranty

  • Some products may include a manufacturer’s warranty. If applicable, details will be listed on the product page or included in the box.

Contact

To start a return or ask a question, email info@dartelinax.com.

Note on translations: This page is automatically translated into Czech for your convenience. In case of discrepancies, the English version prevails.